Position: IT Specialist
Department: Operations
Location: Abuja, Nigeria (on-site)
Employment: Full-time
Requisition #: ITSPE005546
Reporting to: Operations Manager

About TechnoServe:
TechnoServe works with enterprising people and communities to build sustainable pathways out of poverty through business and markets.

Job Summary:
The IT Specialist will support the efficient and effective operation of the country office IT systems, ensuring maximum uptime for IT services and equipment.

Primary Duties and Responsibilities:
• Maintain uptime and reliability of IT systems, infrastructure, and services across main and sub-offices.
• Monitor and maintain hardware and software; install and configure laptops, mobile devices, and software.
• Diagnose and resolve issues involving computers, printers, scanners, mobile devices, CCTV, biometric systems, networks, and peripherals.
• Support onboarding by provisioning devices and accounts.
• Maintain network infrastructure, perform firmware updates, and provide preventive maintenance.
• Collaborate with regional IT and Operations teams on policies, procedures, budgeting, and service improvements.
• Train users on IT systems, tools, and good practices.

Vendor and Service Management:
• Review vendor proposals and conduct technical bid analysis.
• Verify delivered IT equipment and coordinate warranty, service-level, and ISP matters.

General and Administrative Support:
• Support organizational security initiatives and advise on IT security matters.
• Manage monthly allocation of data and airtime resources.
• Provide additional operational support as assigned.

Asset and Inventory Management:
• Maintain a comprehensive, tagged, and accurate IT asset register.
• Conduct quarterly asset verification across offices.
• Maintain a centralized digital inventory and lead its transformation into an interactive database.

Basic Qualification:
Bachelor's degree in Information Technology, Computer Science, or a related field plus relevant certifications and 3 years of IT support and administration experience; alternatively, a Master's degree with at least 1 year of experience.

Preferred Qualifications:
Experience in Nigeria, with an INGO, or on donor-funded projects.

Required Language:
Excellent written and spoken English.

Travel:
Occasional travel.

Knowledge, Skills and Abilities:
Strong interpersonal, communication, problem-solving, troubleshooting, data-management, networking, security, prioritization, and attention-to-detail skills. Knowledge of cloud technologies such as Google Cloud, AWS, or Microsoft Azure; hardware and networks; and Windows, Linux, and macOS. Supervisory responsibilities: None.

Closing Statement:
TechnoServe encourages qualified individuals who share its vision to apply. It is an equal opportunity and affirmative action employer and is committed to protecting staff, partners, and beneficiaries through rigorous background and reference checks. Applicants with disabilities who need assistance should contact recruitment@tns.org or +1 202 785 4515.

Apply here: https://recruiting.ultipro.com/TEC1006TESER/JobBoard/18180d88-ced0-4361-bd09-d5eef66dab24/OpportunityDetail?opportunityId=2d5444a2-fc99-4838-81f4-7c7f8314e7e5